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Deloitte Best Managed Companies 2021


Every Worker a Winner for LotusWorks

We hit a major milestone in LotusWorks growth journey in March this year, said Director LotusWorks, Gerard Sproule.

“For the first time in the history of the business, we exceeded 500 full time staff in our company, increasing our talent from 444 in August 2020 to 562 in August 2021.”

“Alongside the increasing talent employed by the business, in the past two years, we have successfully retained all clients and established new business with major manufacturers in Europe and the US and opened a new office in Boston, Massachusetts.”

The business has a turnover in excess of €65million and is positioned for strong and sustained growth in future years as it successfully diversifies solution offerings, geographic regions and across sectors.

Sproule said that this growth and momentum speaks to the market opportunity in LotusWork’s key sectors in Europe and the US. “There is significant demand for the engineering capability delivered by LotusWorks, resulting in 20% growth in the two year period. We’re proud of the company’s growth considering it has been achieved on the backdrop of the huge challenges the Covid-19 pandemic has caused for the operational aspect of the business.”

Director, Emer Conroy said that Covid19 brought much uncertainty and no time to plan or deliberate before taking action. 85% of LotusWork’s staff are essential workers and protecting their safety was priority. “We focussed on strategies to balance the immediate needs of our employees and our clients and implemented new communication channels to process the changing requirements across the various sectors we work in,” she said.

“We’re an agile organisation and our strategic planning process is flexible and decision making is fast, and those strengths stood to us as the levels of uncertainty rose in the early months of the pandemic.”

“Reacting quickly and competently, we worked collaboratively with our clients to stabilise operations and assure employee safety. We prioritised a few key indicators within the business to protect our talent and deliver our solutions. Decisiveness led to a high level of resilience within the company.”

There are three key benefits for us from the Deloitte Best Managed Company programme, states Conroy. “The DBM application evaluation process focuses on our performance and business plan so it means that annually we are stepping back from our operational analysis and looking at our performance and success against the key pillars in our business strategy. It is very beneficial to have someone outside the business benchmarking us and the management team on an annual basis.”

“Internally, successfully achieving the DBM award, and doing so in consecutive years, really boosts team morale,” said Conroy. “It builds trust and confidence in our ability to execute strategically & allows us to celebrate that success. More importantly, it’s independent recognition for our hard working and dedicated team.”

“Networking with other successful Irish businesses provides us with new and different perspectives, we learn from the other business in the programme and Deloitte share their superb knowledge and expertise with all the DBM companies- access to that level of knowledge helps shape our growth strategy annually.”

Founded in 1989, the company was acquired by senior LotusWorks managers in October 2018. Directors, Emer Conroy, Gerard Sproule and James Casey, supported by a robust management team are the principals responsible for the business’ strategy development, recent growth and 562 full time staff. The company is headquartered in Sligo, Ireland but has an office in Boston Massachusetts also.

LotusWorks employs 562 full time technical and engineering talent who execute scopes of work for clients in the Pharmaceutical & Biologics, Semiconductor, Medical Device & datacentre sectors in Europe and North America, said Conroy. “The majority of the business is in sustaining facility operations on a full time basis, but LotusWorks also supports major manufacturers on a short term basis for new facility builds with commissioning expertise.”

LotusWorks engineering and technical teams are specialists in the areas of Commissioning, Calibration, and Operations and Maintenance. “We add value to our clients through a partnership approach focussed on challenge resolution and improvement implementation , “said Conroy.

“Our engineering talent provide a higher quality of client care, safety, compliance, and operational excellence. We are proud of our very long-standing relationships with major manufacturers and we will continue to work hard to maintain and grow the solid relationships we have with many major multinationals”

“The DBM Gold standard recognition award would not have been possible without the commitment and expertise of our management team and engineering staff . This award celebrates and recognises that commitment and hard work, so we are delighted to accept it on behalf of all LotusWorkers. We all want to work safely daily and also achieve success and gratitude for the work milestones we meet. Everyone that works within the business is making a significant and lasting impact and effecting positive change.”

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